Keeping You Safe and Informed
Keeping in touch with you is very important to us. That’s why we maintain contact with those neighbors who live near our pipelines and facilities—including communities, landowners, Indigenous and Native American communities, excavators and emergency responders—on an ongoing basis. It’s an opportunity to share important information, hear about your experiences, respond to your questions and update you on our safety, prevention and maintenance programs.
As a neighbor, you also make an important contribution to the team. It’s important for all neighbors along our pipeline rights-of-way to:
- Know how to identify where pipelines may be located near you
- Know how to recognize a potential pipeline leak
- Know what to do in a pipeline emergency situation
- Know how and when to make a locate request, and how to excavate safely near pipelines
- Know the contact information for the Enbridge land representative in your region, as well as our Public Awareness Program; and
- Know how to report suspicious activity
By staying aware, following safety precautions while working near pipelines, and keeping in touch with us about any concerns or issues, you can help prevent incidents and minimize their impacts.
Safe Digging and Damage Prevention
Before digging around or near pipelines, it is very important to contact your area’s one-call center by dialing 811.
Sabal Trail maintains a Damage Prevention Program in accordance with state and federal guidelines. The purpose of this program is to prevent damage to our pipeline facilities from excavation activities such as digging, trenching, blasting, boring, tunneling or backfilling.
Call Before You Dig
For your safety and the safety of others, always have underground utilities located by calling 811, the national “Call Before You Dig” number, prior to every excavation made in the US. Making this call will result in a damage-free excavation 99 percent of the time, according to industry studies.
811 is a free, nationwide number designed to keep you safe when digging or excavating. Calling 811 is a simple process and is always the safest option anytime you are moving dirt. You can visit call811.com to find out if online locate requests can be made for the state where you will be working.
If you plan to dig or perform any type of excavation near the pipeline right of way, be sure to dial 811 at least three business days before you begin. After you call, a company representative will identify and clearly mark the location of our pipeline at no cost to you if it is in the vicinity of your planned excavation work.
If you should happen to accidentally strike the pipeline, it is important that you contact the pipeline operator immediately. Even seemingly minor damage, such as a dent or chipped pipeline coating, could result in a future leak if not promptly repaired.
Safe Digging in Four Simple Steps
Sabal Trail’s Operations personnel are your primary point of contact for operation and maintenance of our pipeline facilities.
For general operations questions about your property, please call 1-407-390-1075.
If you suspect a pipeline emergency, please find a safe place to call 911, and then call Sabal Trail’s toll-free, 24-hour emergency number: 1-888-568-7269.
Frequently Asked Questions for Landowners
Transmission pipelines deliver natural gas to local distribution companies, which distribute the product through their regional or municipal networks to homes and businesses for heat and energy. They also deliver natural gas directly to large industrial end-users, including electric generating facilities.
By definition, an interstate transmission pipeline crosses one or more state boundaries. The U.S. Department of Transportation exclusively governs the safety standards for the operation of an interstate transmission pipeline, while the Federal Energy Regulatory Commission (FERC) is tasked with overseeing the permitting and construction approvals of anew interstate natural gas pipeline.
Read more about natural gas transmission pipelines.
Compressor stations are used to move natural gas through pipelines. They are above-ground facilities located generally every 40 to 100 miles along a pipeline. Compressor stations use natural gas or electricity to power compressors to safely pressurize the natural gas, which helps the natural gas flow efficiently for safe and reliable service.
Compressor stations integrate a variety of safety systems and practices to protect the public and station employees and properties. For example, every station has an emergency shutdown system that stops the compressor units and isolates and vents the compressor station gas piping. Regulations require that compressor stations periodically test or perform maintenance on the emergency shutdown system to ensure reliability. During the shutdown, natural gas in the pipeline will be able to bypass the station.
All compressor stations are monitored – and some are even controlled remotely – by highly-trained personnel at a centralized gas control center. Experienced personnel operate and maintain the station equipment and pipelines.
Learn more about compressor stations and emergency shutdowns.
You can recognize the approximate location of a pipeline by identifying the pipeline markers. Markers should never be used as a reference for the exact location of a pipeline. All pipeline markers provide the name of the pipeline operator, product being transported and a telephone number for reporting pipeline emergencies.
The general location of transmission pipelines and contact information for the pipeline operators is available through the National Pipeline Mapping System (NPMS). Do not rely on the National Pipeline Mapping System or pipeline markers when planning to dig. A call to 811, the national “Call Before You Dig” telephone number, is necessary to properly locate pipelines and other buried utilities before excavation.
Natural gas may smell similar to rotten eggs. If you suspect a natural gas leak, leave the area immediately. From a safe distance, call our 24/7 emergency number at 1-888-568-7269.
A pipeline right-of-way (ROW) is a strip of land of varying widths that may contain one or more pipelines. Pipeline ROW can be identified by the pipeline markers—located at roads, railways, and other intervals along the ROW—which include the name of the operator, emergency contact information, and a general description of the product in the pipeline.
Excavation activities include the following:
- Planting trees or shrubs, installing fence posts and building decks
- Constructing sidewalks, steps, roads or railways, parking lots, driveways, ditches, berms, overhead or underground utilities and other facilities
- Deep tilling, excavating, ditching, drilling, auguring, installing drain tile and stockpiling materials
- Stripping topsoil, soil ripping, land leveling, peat removal, clearing and grading
- Operating non-agricultural heavy vehicles or equipment on or across the right-of-way where no roadway exists
First, make the call. Always call 811, the national “Call Before You Dig” phone number, 2-3 business days before the start of excavation. When you call 811, the one call center will ask for information to help line locators find the proposed excavation site and properly mark it. You should have this information ready when you call. Depending on your location, this may include:
- The county or parish, and city, township or village where the work is planned
- Your work site’s street address, the road on which it is located and the nearest intersection
- Driving directions or GPS coordinates
- The type of work you will be doing
- Whether you have white-lined or pre-marked the excavation area
- A description of the area where underground utilities need to be marked
- The date and time when excavation will begin
Professional locators will be sent to the proposed excavation site within 2-3 business days to mark the approximate locations of pipelines and other underground utilities with spray paint, flags or both so you can safely work around them. This is a free service paid for by utility companies to protect you and those around you.
Once the lines are marked, respect the marks and excavate carefully around them. Be sure to adhere to any instructions or policies Sabal Trail or other utility company representatives may share with you.
Natural gas pipelines are rigorously regulated and monitored by federal and state governments, with the process largely regulated by two federal agencies.
- The Federal Energy Regulatory Commission (FERC) is an independent agency that is responsible for the economic regulation of the interstate transmission of electricity, natural gas and oil, and is the federal agency most responsible for approving the construction of interstate natural gas pipelines.
- The U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) is responsible for the regulation of interstate natural gas transmission pipeline safety. These regulations cover all phases of a pipeline’s lifecycle, including materials, design, construction, operations, maintenance, integrity management and abandonment.
Safety is, and always will be, our number one priority. Our team devotes hundreds of thousands of hours every year to keeping our systems running smoothly and without incident. We invest heavily in safety measures including:
- Inspection and preventative maintenance programs
- Around-the-clock monitoring of pipelines and facilities
- Emergency response training and drills for employees and local emergency responders
- Pressure tests on new and existing pipelines
- Aerial and ground patrols along the pipeline right-of-way
- Automatic shut-off and remote-control valves
- High-quality pipeline material and protective coating